Project Handbook 2.0

At its meeting on September 8, 2021, the Steering Committee for Digitalization Projects approved the updated E-Services 2.0.

This decision was preceded by an intensive revision process. During this process, the regulations in place since 2018 were critically reviewed with the involvement of project managers, the RPTU’s Digitalization Officer, and other stakeholders. The goal was to continue implementing the projects within a uniform framework, to strengthen the binding nature of deadlines and planned resources, and, at the same time, to keep the administrative burden on project management within reasonable limits.

Key changes include:

• Introduction of a “Client” role for each project with direct responsibility for the progress of individual projects
• Elimination of the role of project division managers, thereby strengthening direct communication between project managers and project committees
• Adjustment of the project planning process to include key line units at an early stage, particularly Procurement and RHRK
• Establishment of a Digitalization and Structural Reform Project Group to integrate e-services with the merger initiative and bring together all stakeholders
• Establishment of project principles, such as a stronger focus on standard software and the associated alignment of internal workflows with the software vendors’ best-practice processes.