Procurement of computer glasses (BAP glasses)
The process outlines the prescription, procurement and reimbursement of computer glasses.
Objectives of process management
Efficient process management is the foundation for service-oriented and high-performance central administration at the RPTU. It enables us to optimise workflows, clearly define responsibilities and continuously improve the quality of our services.
Use the QM portal as a valuable resource to find out about current procedures, learn about new processes and actively contribute to the further development of our quality management. Your commitment is crucial for the successful and future-oriented administration of the RPTU.
AT A GLANCE
Signavio administrator (QM Portal)?
Rabea Rett and Michael Berndt
When?
Monday to Friday
Contact?
zqm[at]rptu.de
Quality Management Manual
The QM portal (Process Collaboration Hub) contains the RPTU's digital QM manual. It is your central point of access to all relevant information and documents relating to our process management. Here you will find detailed descriptions of our processes, which will make your daily work easier and help you to comply with our quality standards.
In the QM portal, all business processes in the science support area that have already been approved by the Chancellor can be viewed by the respective process owners and managers of the ZV. You can log in using your Signavio account:
267 relevant processes identified
162 of 257 processes documented
64 of 257 processes published in the QM portal
23 process owners assigned
As of: 11 March 2026
![[Translate to English:] Ein Block auf dem "Inventory Accounting" steht.](https://rptu.de/fileadmin/_processed_/6/0/csm_Artikel-Finanzen_1c597372b2.jpg "[Translate to English:] Ein Block auf dem \"Inventory Accounting\" steht.")
- BPMN Cheat SheetDownload 588 KB
- Process Ownership – AppointmentDownload 235 KB
FAQ
Frequently asked questions
A business process is a procedure within the administration in which several departments (divisions, sections) are involved. Each of these departments contributes to the completion of the business process with its activities. Process management creates the conditions for uniform, fast, and smooth processing of the business process.
The published processes can be viewed in the digital quality management manual by process owners and managers at ZV. Further access is currently not possible due to limited licenses.
If you would like to record a business process, simply contact the ZQM team. To get in touch, send a short email to zqm[at]rptu.de.